Customer Conversion Analytics

About the team

Zillow Group’s mission is to give people the power to unlock life's next chapter. The Customer Conversion Analytics team builds models that enable smarter products and deliver strategic insights that help customers transition from browsing to successfully buying or selling a home.

Zillow, the top real estate website in the U.S., is building an on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow to find and get into their next home with speed, certainty and ease.

La misión de Zillow Group es brindar a las personas el poder de desbloquear el próximo capítulo de la vida. El equipo de Customer Conversion Analytics crea modelos que permiten productos más inteligentes y brindan información estratégica que ayuda a los clientes a pasar de la navegación a la compra o venta exitosa de una casa.

Zillow, el principal sitio web inmobiliario de EE. UU., está creando una experiencia inmobiliaria bajo demanda. Ya sea vendiendo, comprando, alquilando o financiando,los clientes pueden recurrir a Zillow para encontrar e ingresar a su próximo hogar con rapidez, certeza y facilidad.

About the role

This role will employ a broad variety of data science skills, all with the aim of creating a fantastic product for home sellers to joyfully and efficiently sell.

• Proactively conduct hypothesis-focused deep dives and explorations to understand the seller journey and experience with Zillow Group products
• Design and execute experiments (ex: A/B tests) that measure impact of product changes. Frame experimentation problems, both statistically and within the business and customer context
• Present customer insights, metric development, testing methodologies, and experimentation results to technical and non-technical partners
• Identify and size whitespace opportunities for this nascent and fast growing product
• Work with engineering teams to improve data collection procedures to ensure integrity and quality of the data

Este puesto empleará una amplia variedad de habilidades en ciencia de datos, todo con el objetivo de crear un producto fantástico para que los vendedores de viviendas vendan de manera alegre y eficiente.

• Realizar proactivamente inmersiones y exploraciones profundas centradas en hipótesis para comprender el recorrido del vendedor y la experiencia con los productos de Zillow Group.
• Diseñar y ejecutar experimentos (por ejemplo: pruebas A/B) que miden el impacto de los cambios en el producto. Enmarcar problemas de experimentación, tanto estadísticamente como dentro del contexto empresarial y del cliente.
• Presentar conocimientos de los clientes, desarrollo de métricas, metodologías de prueba y resultados de experimentación a socios técnicos y no técnicos.
• Identificar y dimensionar oportunidades de espacios en blanco para este producto incipiente y de rápido crecimiento.
• Trabajar con equipos de ingeniería para mejorar los procedimientos de recopilación de datos para garantizar la integridad y calidad de los datos.

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

Are you passionate about all things “home”? Would you describe yourself as a curious and ambitious problem solver? Come help us guide our business into the future with powerful insights and recommendations! We're seeking a data scientist with the follow qualifications:

• Possesses either an undergraduate or Master's degree in a quantitative field (e.g. mathematics, finance, statistics, or similar) or confirmed experience within data science and analytics
• 3+ years of work experience involving quantitative data analysis and complex problem solving
• Excellent communication skills with the ability to distill complex issues and detailed analysis into simple, structured frameworks with concrete action plans
• Experience building statistical models to yield insights from complex user journeys
• Strong proficiency in Python and/or another programming language; experience using SQL, Tableau, and Excel
• Experience in experimentation methodologies and causal inferences
• Strong product sense

Te apasiona todo lo relacionado con el “hogar”? Se describiría a sí mismo como un solucionador de problemas curioso y ambicioso? Ven y ayúdanos a guiar nuestro negocio hacia el futuro con ideas y recomendaciones poderosas! Buscamos un científico de datos con las siguientes calificaciones:

• Posee una licenciatura o una maestría en un campo cuantitativo (por ejemplo, matemáticas, finanzas, estadística o similar) o experiencia confirmada en ciencia y análisis de datos.
• Más de 3 años de experiencia laboral que involucra análisis de datos cuantitativos y resolución de problemas complejos.
• Excelentes habilidades de comunicación con la capacidad de sintetizar cuestiones complejas y análisis detallados en marcos simples y estructurados con planes de acción concretos.
• Experiencia en la creación de modelos estadísticos para generar información sobre recorridos complejos de los usuarios.

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.