Zappos is a customer service company that just happens to sell _____________.
Our purpose, first and foremost, is to live and deliver WOW.
Born in San Francisco, raised in Las Vegas, Zappos was founded in 1999 as a shoe retailer. And we sure have come a long way. We still sell shoes — as well as clothing, handbags, accessories, and *more.
*More is where we provide the very best customer service, customer experience, and company culture. We aim to inspire the world by showing it’s possible to simultaneously deliver happiness to customers, employees, vendors, shareholders, partners, and the community in a long-term, sustainable way.
We’re so good at delivering happiness and WOW, we often get letters from customers asking us to create an airline or run the IRS. It all stems from an avid commitment to our Core Values and the Four C’s.