Senior Manager-Data Science

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together---lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.
Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.
  Join the team that connects people with quality experiences that give them the best value in wireless.

What you'll be doing...

You'll be ensuring that analytics drive continuous business improvements, bringing more profitable growth and an even better customer experience. You'll define the analytics strategy and champion that strategy across the business in order to build consensus for data-driven decision making. You'll also own the data analytics team, planning and leading all aspects of the work, and crafting an engaging environment where team members can thrive. Your end goal is to recommend improvements that will go straight to the bottom line by helping us serve our customers.

• Leading a strong internal data analytics team to support the business.

• Partnering with others to understand business challenges.

• Crafting creative approaches to uncover the biggest opportunities for cost and time savings.

• Defining and driving the analytics strategy.

• Building business cases and translating findings into practical business implications.

• Driving the adoption of analytics in decision making.

Data Science:

• Knowledge of experimental design and testing frameworks like A/B testing, Multi-armed Bandit testing etc. to guide optimal decisions across various key base-management initiatives related to churn reduction, revenue growth and customer satisfaction. Build frame-works to enable effective measurement of experiments at scale.

• Researching and building proof-of-concept models utilizing various machine learning techniques & traditional statistical techniques to drive optimal business decisions for various use cases like call-routing, revenue growth through initiatives like driving Walmart+ and other subscriptions.

• Building Financial models leveraging Survival modeling and other machine learning techniques to drive effective decisions across all base-management initiatives

• Developing Customer Segmentation Models and response rate models to help in effective targeting of customers across different base-management initiatives.

• KPI forecasting leveraging time-series forecasting techniques to guide the business on metrics like churn etc.

• Generating business insights by using various predictive modeling techniques.

Analytics & Data Enablement:

• Synthesizing predictive insights to concrete business actions and collaborate with teams across the value organization (Finance / Marketing / Operations / GTS / AI&D etc.) to drive successful business outcomes.

• Leveraging understanding of customer behaviors, strategic thinking, strong financial acumen and cross-functional aptitude to build analytical solutions to make the best-informed decisions.

• Guiding the build and enhancement of the Customer Data Platform with 360-degree view of customer and prospect profiles, interactions & demographics.

• Enabling team with Analytical solutions to evaluate marketing campaign's effectiveness and identify areas for optimization. Measure key performance indicators (KPIs) such as conversion rates, return on investment (ROI), and customer engagement metrics. Provide insights to refine targeting strategies, messaging, and channel allocation for future campaigns.

What we're looking for:

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience

• Strong Predictive / Prescriptive modeling experience.

• Experience managing large teams.

• Experience in SQL, Python (R) and data visualization tools (Tableau, Qlik or native Python or other libraries like Plotly/Streamlit etc).

• Experience with Microsoft Excel and PowerPoint.

• Experience managing large complex projects involving multiple work streams and stakeholders.

• Strong storytelling to drive recommendations based on the data analysis and articulate trade-offs and communication plan to senior executives.

• Experience gathering, organizing and analyzing large amounts of information.

• Experience presenting ideas and content to a variety of stakeholders at various levels.

• Experience working collaboratively with a variety of stakeholders.

• Advanced research, analytical, and critical thinking skills with the ability to see things not readily apparent to others and to find unique solutions to complex challenges.

Even better if you have any one or more of the following:

• MBA or Master's degree.

• Ability to present and interact with all levels of management.

• Ability to translate complex ideas and express them in concise, simple to understand ways

Proven ability to take initiative, influence others and achieve results

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Diversity and Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.