Employment Information
We believe in better. And we make it happen.
Better content. Better products. And better careers. Working at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.
What you’ll do:
The Product & Operations Data Science team delivers complex data science products that use our telemetry, product, and customer data to improve our servicing journeys, optimise cost, and provide a delightful customer experience. We deliver industry-leading data science solutions powered by telemetry data to predict Wi-Fi quality, troubleshoot hardware issues, and increase customer satisfaction scores. As part of our team, you will:
- Develop data science products built on our rich data assets including product telemetry data, customer service interactions, viewing behaviour on multiple platforms, online engagement with Sky digital, service quality and performance and customer metrics
- Deliver robust, well-written code
- Lead projects with 1-2 team members, task managing and delegating appropriately
- Work with our Machine Learning Engineers and Data Engineers to build and deploy compliant, efficient and scalable data science models
- Engage with key stakeholders (Product, Servicing, Customer Experience & Digital, Technology, Finance) to understand key business objectives and translate these into data science & analytical projects
- Be a great teammate and mentor junior and graduate team members to further develop their technical skills
- Keep up to date with innovations in data science
Responsibilities:
- Proven experience in at least two advanced analytical areas including, but not limited to
- Predictive Modelling, Optimisation, Unsupervised Learning and NLP in a commercial setting
- Experience in leading successful data science projects and task managing colleagues, with measurable business impact
- Experience building and deploying large-scale data science solutions (preferably within B2C companies) in a cloud environment (we use GCP VertexAI in the team)
- Very good Python programming skills and experience with Machine Learning libraries such as scikit-learn, XGBoost, Keras, Tensorflow etc
- Familiarity with ETL concepts and ability to write scalable SQL code (familiarity with BigQuery and working with nested data a plus)
- Ability to present your results in a clear and concise way to both technical and nontechnical audiences
- Ability to quickly understand a business objective, problem-solving to deliver a data science solution delivering commercial value
- Bonus points if you have experience working with LLMs, graph analytics (Neo4j preferred) or telemetry data
The rewards
There’s one thing people can’t stop talking about when it comes to #LifeAtSky: the perks. Here’s a taste:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Inclusion & how you’ll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We’d love to hear from you
Inventive, forward-thinking minds come together to work in Sky Data. It’s a place where you can explore what if, how far, and what next. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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