Employment Information
Who We are
At Oncourse Home Solutions (OHS), we are a people-centric organization. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
We’re innovators, dreamers, problem solvers, and community leaders. Our passion for empowering customers to confidently run their households is what drives us. When our clients need help with home maintenance, repair, or coverage, we’re there. This is what it means to be an Oncourse Super. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we’re in this together, to stay on course. That’s what it means to lead like a Super.
As a leader in the U.S., providing home warranty and home repair services, operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset — their home.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.  OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
We are seeking a Director of Data Science to drive innovative data science practices and lead the implementation of cutting-edge solutions across our organization. As the Director of Data Science, you will play a strategic leadership role, utilizing advanced analytics, machine learning, and data-driven insights to inform key decision-making processes.
You will be responsible for leading a team of talented data scientists, collaborating closely with cross-functional departments to extract valuable insights from complex datasets. Based in our Chicagoland office in Naperville, IL, with the possibility of considering our Mt Laurel, New Jersey office, a regular in-office or hybrid model is strongly preferred, as it fosters our company culture and employee experience.
Join us as the Director of Data Science and drive transformative growth by leveraging the power of data science. Together, we can unlock the full potential of our data assets and empower data-driven decision-making at every level of our organization.
Located at our office in Naperville, IL our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.
We’re Excited if This is You
Responsibilities
- Build and lead a high-performing data science team, driving data-driven decision-making aligned with the organization’s strategic objectives.
- Collaborate closely with cross-functional teams to gather and analyze data, employing advanced techniques such as predictive modeling, machine learning, and segmentation to optimize strategies across customer acquisition, retention, and loyalty programs.
- Identify growth and efficiency improvement opportunities organization-wide, implementing data-driven solutions that deliver measurable results.
- Provide regular reporting and actionable insights to senior leadership and stakeholders, utilizing data visualization tools and effective communication methods to convey complex information clearly.
- Foster collaboration with customer-facing teams, leveraging customer feedback and data to enhance the overall customer experience and drive long-term loyalty.
- Utilize your expertise as the Director of Data Science to drive data-driven decision-making, foster innovation, and maximize the potential of data science across the organization
Experience and Qualifications of the Role
- In-depth technical expertise in data modeling, SQL, and Python, enabling effective data manipulation, analysis, and modeling.
- Strong business acumen with a deep understanding of key business metrics and the ability to leverage data insights to drive growth and achieve tangible business outcomes.
- Experience in managing teams or working collaboratively in a team environment, fostering a culture of innovation, collaboration, and continuous improvement.
- Proven track record of designing and implementing data-driven solutions, utilizing advanced analytics techniques to generate actionable insights and drive informed business decision-making with significant impact.
- Demonstrated success in partnering with the Commercial Finance function to leverage analytical capabilities and drive continuous improvements in business performance.
Computer Skills Needed to Perform this Job
- Proficiency in Microsoft and Google Suites
- Prior knowledge of SQL
- Knowledge of advanced ML/AI techniques
- Understanding of ETL/Cloud Infrastructure
- Proficiency in Tableau, Looker, or other BI tool
Education
- Bachelor’s degree
Competencies
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.    Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.    Action Orientated - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
Analytical -   Ability to analyze complex data sets, identify trends and patterns, and use data to inform decision-making. Strong understanding of statistical techniques, data mining, and data visualization methods. Ability to communicate findings in a clear and concise manner, both in written and verbal formats, to a wide range of stakeholders, including technical and non-technical audiences. Can perform in-depth analysis of data to support business decisions and provide meaningful insights to drive results.
Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Functional and Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Delegation - Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports finish their own work.
Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
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