Data Scientist - Trust & Safety

Full time

Employment Information

What You’ll Do

  • Drive and support data-driven product roadmap for Trust & Safety
  • Design, validate and implement machine learning solutions to detect and mitigate potential fraud behavior and bad actors across the TextNow platform
  • Quantify the business impact with experimentation and non-experimental strategies
  • Conduct root-cause analysis and ad hoc investigation on KPI anomalies · Partner with product and engineering stakeholders to drive the success
  • Manage data science projects from design and documentation to execution with minimum supervision
  • Be the domain expert and coach junior data scientists and analysts

Who You Are

  • BA/BS in a quantitative discipline like Math, Statistics, Computer Science, or Economics required. MS or PhD preferred · 3+ years of industry experience, preferably supporting trust & safety, policy, content moderation, or security teams
  • Excellent data query skills in handling structured and unstructured data using complex
  • SQL at large scale; prior experience with Snowflake a plus
  • Hands on experience in scripting languages such as Python
  • Knowledge of machine learning, experimentation, causal inference and ETL framework like Airflow
  • Strong story-telling and analytical skills to transform data into actionable insights
  • A self-starter with a “can do” attitude and passion for driving impact and execution

More about TextNow…

Our Values:

  • People First (Make business decisions by putting people first!)
  • No Brilliant Jerks (We’re cool with the brilliant part, with the jerk part? not so much)
  • Give a Damn! (We care about our work, our mission and our customers)
  • Challenge Accepted (Show up with a positive can-do attitude)

Benefits, Culture, & More:

  • Strong work life blend
  • Flexible work arrangements (wfh, remote, or access to one of our office spaces)
  • Employee Stock Options
  • Unlimited vacation
  • Competitive pay and benefits
  • Parental leave
  • Benefits for both physical and mental well being (wellness credit and L&D credit)
  • We travel a few times a year for various team events, company wide off-sites, and more

Diversity and Inclusion:

At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.

TextNow Candidate Policy

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy


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